Our Story

How It Started

GroundCrew started with a simple observation: the best travel experiences don't come from guidebooks or algorithm-driven recommendations. They come from knowing someone on the ground.

Think about it, when you have a friend in a city, they show you the real places. The restaurant that doesn't look like much but has the best food. The neighborhood that tourists miss. The timing tricks that save you hours in line.

We wanted to give every traveler that same advantage. Not just information, but a real person who lives there, knows the place intimately, and actually cares about your trip.

That's GroundCrew: your crew on the ground in every destination.

The Team

Meet the Founders

The two people building GroundCrew, one with the on-the-ground travel craft, the other with the engineering to scale it with trust built into each layer.

Tabitha Thomas

CEO & Co-Founder

A decade in travel, including her years at Flight Centre leading flagship stores and training agents, so she has seen first-hand how much a trip turns on local judgment and where agent commissions actually flow. She moved from Canada to Brisbane in 2014, which gives her both an expat and a local read on a destination. She has been the person friends ask for on-the-ground advice ever since. GroundCrew is the platform she kept wishing existed.

Uzma Arjuman

CTO & Co-Founder

Fifteen years building AI-powered products at scale, most recently as a Principal Engineering Manager at Microsoft, where she shipped Copilot features showcased in global keynotes and used by millions. Before that she built core cloud infrastructure at AWS, holds two US patents in access management, and has a track record of taking AI products from zero to one. She builds the AI layer that matches travellers to verified local experts at scale, so breadth never comes at the cost of trust.